Support Center
Get help and support for your Cashilly platform. Our expert support team is here to help you succeed.
Get Support
Choose the support channel that works best for you
Live Chat
Get instant help from our support team
- Real-time assistance
- Screen sharing
- File sharing
- Chat history
Email Support
Detailed technical support via email
- Detailed responses
- File attachments
- Priority queuing
- Follow-up tracking
Phone Support
Speak directly with our technical experts
- Direct expert access
- Complex issue resolution
- Screen sharing
- Call recording
Enterprise Support
Dedicated support for enterprise customers
- Dedicated account manager
- Priority support
- Custom SLA
- On-site support
Frequently Asked Questions
Find answers to common questions
Getting Started
How do I create my first project?
Navigate to the Projects section in your dashboard and click "Create New Project". Follow the step-by-step wizard to set up your project requirements, data sources, and annotation guidelines.
What file formats are supported?
We support a wide range of formats including images (JPEG, PNG, TIFF), videos (MP4, AVI, MOV), text files (TXT, CSV, JSON), and audio files (WAV, MP3, FLAC).
How do I set up payment methods?
Go to your Account Settings and select "Payment Methods". You can add credit cards, PayPal, or bank accounts. All payments are processed securely through our encrypted payment system.
API & Integration
How do I get my API key?
Your API key is available in your Account Settings under "API Access". Generate a new key or regenerate an existing one. Keep your API key secure and never share it publicly.
What are the API rate limits?
Standard accounts have a rate limit of 100 requests per minute. Enterprise accounts have higher limits. Contact support if you need to increase your rate limits.
How do I integrate with my existing workflow?
We provide SDKs for Python, JavaScript, and other popular languages. Check our Integration Guides for step-by-step tutorials and code examples.
Quality & Accuracy
How do you ensure annotation quality?
We use our Cashilly Sentinel QC system with multi-stage validation, inter-annotator agreement checks, and automated quality monitoring to ensure 95%+ accuracy.
What if I'm not satisfied with the quality?
We offer a 100% satisfaction guarantee. If you're not satisfied with the quality, we'll re-annotate the data at no additional cost or provide a full refund.
How do you handle edge cases?
Our annotators are trained to handle edge cases and ambiguous scenarios. We also provide escalation procedures for complex cases that require expert review.
Billing & Pricing
How is pricing calculated?
Pricing is based on the complexity of annotation tasks, data volume, and turnaround time. We offer transparent pricing with no hidden fees.
Can I get a custom quote?
Yes, for large projects or custom requirements, we provide detailed quotes. Contact our sales team for a personalized pricing proposal.
What payment methods do you accept?
We accept all major credit cards, PayPal, bank transfers, and for enterprise customers, we can arrange custom payment terms.
Support Resources
Additional resources to help you succeed
Documentation
Comprehensive guides and API documentation
- Getting Started Guide
- API Reference
- Integration Tutorials
- Best Practices
Video Tutorials
Step-by-step video guides and walkthroughs
- Platform Overview
- Project Setup
- Quality Management
- API Integration
Community Forum
Connect with other users and get peer support
- Ask Questions
- Share Solutions
- Feature Requests
- Best Practices
Status Page
Real-time platform status and incident updates
- System Status
- Incident Reports
- Maintenance Windows
- Performance Metrics
Meet Our Support Team
Expert support professionals ready to help
Sarah Chen
Michael Rodriguez
Jennifer Liu
David Kim
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